Our Vision and Values

In five years, we see ourselves becoming the number one supplier of quality homes for rent and sale in east London and Essex.

For this to happen we have to:

• increase the number of homes we own and manage to 20,000
• stay the first choice of the organisations that fund us
• set the benchmark for organisations like ourselves
• get recognition from the people who matter.

We can set the pace in the housing market by:

• making sure we give our customers what they want
• using our financial strength to help the neighbourhoods we serve
• handling really well the needs of all the groups of people we serve
• being loyal to our communities and making sure that any benefits from regeneration go to local people
• using our local knowledge and expertise to influence national and regional plans.

The biggest part we play in our Group’s work is to supply homes and landlord services to a range of customers and neighbourhoods. But we also do a lot more. We use our skills, expertise and assets to help revive and improve neighbourhoods and add to the quality of life in east London and Essex.

This effects:

• Social enterprise
• Development of national and regional policy
• Sustainable neighbourhoods
• Community engagement.

What matters is how well everyone in the East Thames Group works with each other and with others.

• We put our customers first
  Our customers come first and we plan our services to fit their needs. We listen to them and treat them as individuals. We want them to enjoy living in their homes free of worry and we want to offer them real choices.
  


• We’re ambitious
  We work hard to be good at what we do. We want to stay number one by getting bigger, and better.
  


• We’re professional
  We’re open, honest and reliable and keep our promises.
  


• We’re leaders
  Wherever we can, we’ll campaign for fairness and stand up for the people in our neighbourhoods against market forces.