Residents' factsheets

Our factsheets provide guidance and information about your tenancy and the services we provide. If you cannot find the information you want, or have any queries, please email us or call our Customer Contact Centre on 0845 600 0830.

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Paying Your Rent

This factsheet contains information about paying your rent and housing benefit. It also provides addresses and telephone numbers for Housing Benefit Offices and County Courts.

Paying Your Rent factsheet [628 KB PDF]

Moving Out

This factsheet explains what you need to do when you move out of your home.

Moving Out factsheet [512 KB PDF]

Lettings Standards

We have developed these letting standards to ensure our properties are safe, secure, clean and in good condition when they are let to new tenants.

Lettings Standards factsheet [256 KB PDF]

Rent - FAQs for Secure tenants

Information for Secure tenants on your tenancy agreement

Frequently Asked Questions for Secure tenants (174 KB PDF)

Court Hearings

This factsheet contains information about court hearings for rent arrears.

Court Hearings factsheet [105 KB PDF]

Rent - FAQs for tenants

Information for tenants on our assured and assured shorthold tenancies.

Frequently Asked Questions for tenants [165 KB PDF]

How Our Rents Compare

This factsheet shows you how our rents compare to those of other Registered Social Landlords.

How Our Rents Compare factsheet [485KB PDF]

Rent - FAQs for leaseholders

Information for leaseholders on your tenancy agreement.

Frequently Asked Questions for leaseholders (361 KB PDF)

Your Home, Your Choice

This factsheet gives you details about moving to another rented home or buying your own home.

Your Home, Your Choice factsheet [438 KB PDF]

Reporting Repairs

This Repairs Handbook provides information about the repairs service, how to report a repair, your responsibilities as a tenant and some advice and information about diagnosing your repair.

Repairs Handbook [691 KB PDF]

Reporting Repairs - Foyer residents

This factsheet provides information about the repairs service and the work we can carry out specifically for Foyer residents.

Reporting Repairs (Foyer Residents) factsheet [PDF]

Anti-Social Behaviour

East Thames aims to support, guide and advise residents on all issues of Anti Social Behaviour.

Anti-Social Behaviour factsheet [478 KB PDF]

Getting It Right

We aim to provide high quality services. But we can only be sure we are succeeding if you let us know what you think about them.

Getting It Right factsheet [251 KB PDF]

Data Protection

East Thames Group holds information about you in order to help us to manage your home and to provide our services. We will only use this information fairly and lawfully and will keep it safe on your behalf.

Data Protection factsheet [884 KB PDF]

Dealing With Debt

This guide provides advice on dealing with debt and lists sources of independent advice and support.

Dealing With Debt factsheet [821 KB PDF]

Insurance

East Thames is only responsible for building insurance (the fabric of your home) that is the bricks and mortar only. We are not responsible for general home or contents insurance.

Insurance factsheet [168 KB PDF]

Taking Part

Our aim is for all residents to have the opportunity to be involved in key decisions relating to the way we manage your home. We believe that your input is crucial if we are to provide high quality services.

Taking Part factsheet [204 KB PDF]

Domestic Violence

Domestic violence is defined by the Home Office as: ‘Any violence between current and former partners in an intimate relationship, wherever and whenever the violence occurs.'

Domestic Violence factsheet [348 KB PDF]